Overview
What the recovery agent has done with failed payments, and what it is waiting on.
Revenue at risk
Outstanding on failed payments the agent is still working on.
Revenue recovered
Recorded as captured after the agent intervened.
Recovery rate by value
Recovered value as a share of recovered plus still-outstanding value. Stopped cases are excluded from both.
Failures received
Every case on record
Actions taken
Counted per action, not per case
Payments recovered
Recorded as captured
Sent to a person
Policy refused to automate
Where cases end up
Case counts drawn to scale against every failure received.
Latest activity
The agent's audit trail, newest first.
Recent cases
The eight most recently updated recovery cases.